ATTENTION CATTARAUGUS COUNTY RESIDENTS

The Emergency Benefit component of the Heating and Energy Assistance (HEAP) program will open on Thursday, January 2, 2025. The Emergency Benefit will be authorized for those HEAP eligible households that can document a heating/utility emergency exists.

An “emergency” is defined as those households that are threatened with a heat/utility shut-off or their utility service is already off, there is less than 25% fuel left in oil/propane/kerosene tanks, or there is less than a 10-day supply of wood/wood pellets/coal.

It is not necessary to come into the office to receive this benefit. There are contactless options for applying, interviewing and submitting necessary documentation.

For additional information regarding any component of the HEAP program, please contact the Department of Social Services at the numbers listed below, email us at CattHEAP@dfa.state.ny.us, or visit us at the Heating and Energy Assistance page of the Cattaraugus County website, which can be found at https://www.cattco.org/social-services/HEAP.

• If your last name begins with A through M, call 716-701-3773
• If your last name begins with N through Z, call 716-701-3774

* Please note that these are message only lines. Please clearly leave your name, contact information and specify your emergency so that staff can best serve you when they return your call. *

There is no face-to-face interview required for HEAP programs. Once the Department of Social Services receives your application, a HEAP worker will call you to complete an interview over the phone.